Just over three years since I posted about self-scanning, self-service tills, and the opportunities for theft.
The figures just published show that shoplifters are stealing £3billion a year using self-service!
One in four people actually admit to stealing almost £25-worth each month so you wonder about the actual numbers. The level of stealing has doubled in the last four years equivalent to £5 per person in Britain per month usually vegetables, toiletries and dairy products. Northerners and Scots steal almost twice as much as Southerners
Some of the losses are attributed to faulty equipment which doesn’t scan or register items properly but 40% of the shoplifters said they knew they could get away with it.
With 50,000 machines – 12,000 in Tesco alone – the potential for theft is enormous. And who pays for it? Well honest customers do as prices are adjusted to allow for theft.
The company which carried out the survey said “ Supermarkets need to increase the number of staff who monitor the self-scan check-outs even though the point of these is to reduce the need for staff“.
Call me a Luddite but I prefer to actually pay at a till with some human interaction. All these cost-saving attempts at raising productivity have loopholes that people will exploit.