Mike the Psych's Blog

What if psychologists ruled the world? In real life?

This is good customer service!

UnknownI’ve often complained about poor customer service so I’m pleased to report excellent customer service.

I bought a  Gtech Air Ram vacuum cleaner just over a year ago and it developed a fault last week and I couldn’t get it to work.

I rang the customer service number on Thursday and the lady who answered said she’d get someone from technical support to ring me back within the next 8 hours. Within an hour I had a call from someone who checked my details and confirmed it was still under its 5-year warranty.

I’d bought the machine at Comet, now sadly departed our high streets, but that wasn’t a problem. They asked me to pack it up securely and a courier would collect it the following day, on the Friday.

So the courier took it away on Friday afternoon. On Monday I had a text saying I had a delivery coming the following day. And sure enough on Tuesday they delivered a Gtech for me. Not just a repair but a replacement. And what a fast turnaround.

It’s a great piece of kit and that’s great customer service!

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Author: mikethepsych

He says he's a psychologist but aren't we all?

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