I’ve often complained about poor customer service so I’m pleased to report excellent customer service.
I bought a Gtech Air Ram vacuum cleaner just over a year ago and it developed a fault last week and I couldn’t get it to work.
I rang the customer service number on Thursday and the lady who answered said she’d get someone from technical support to ring me back within the next 8 hours. Within an hour I had a call from someone who checked my details and confirmed it was still under its 5-year warranty.
I’d bought the machine at Comet, now sadly departed our high streets, but that wasn’t a problem. They asked me to pack it up securely and a courier would collect it the following day, on the Friday.
So the courier took it away on Friday afternoon. On Monday I had a text saying I had a delivery coming the following day. And sure enough on Tuesday they delivered a Gtech for me. Not just a repair but a replacement. And what a fast turnaround.
It’s a great piece of kit and that’s great customer service!