I hate those self-service scanning machines in supermarkets. Tesco has long given up on the “two in a queue” customer service philosophy and now tries to persuade customers to use the self-service machines.
From what I’ve seen these are tedious to use with various menus to search through, don’t always work, and require staff on standby to help – and presumably deter theft.
The theft deterrence obviously doesn’t work as 7% of shoppers admit stealing when using self-service machines.
So you don’t have to be a celebrity to steal – like chef AWT. But celebs have always been partial to the odd freebie. Richard Madeley of “Richard & Judy” fame was once charged with shop-lifting champagne at Tesco’s but was acquitted after claiming memory loss. Not sure what AWT is claiming after being caught on camera five times and receiving a police caution but he says he’s seeking therapy, so that’s alright.
But back to the self-service machines. When ever I am asked to use them by a member of staff I refuse and ask them if they realise they are doing themselves out of jobs.
It’s the same in the banks. Don’t staff realise that every time we are asked to pay in by machine their job is put at risk?
And I realise I run the risk of being accused of being a Luddite but I prefer to be served by a person. Machines do not give you customer service.